FREQUENTLY ASKED QUESTIONS
How do I place and order?
Currently, Conley’s accepts orders via telephone at (800) 377-8441 and in person during business hours at our manufacturing plant at:
Can you assist me with assembly?
Conley’s is happy to assist in the assembly of Conley’s manufactured product. To help with step-by-step assembly, Conley’s has expertly designed multiple installation guides to help you easily build and install Conley’s products. For your convenience, click here to find the appropriate installation guide to view and/or download.
How do I check the status of my order?
If you would like to receive a status update of your order, you are welcome to call Conley’s helpful customer service department toll free at: (800) 377-8441 or send us an email. If you provided an email address at the time of your order, you will receive an email notification containing your tracking number, once your order has shipped.
Which payment methods do you accept?
Conley’s Manufacturing & Sales accepts the following forms of payment:
What size Poly Film should I order?
Selecting the correct size poly film to order (specifically width) can be challenging. We’ve designed a helpful guide to follow, to ensure that you are ordering the appropriate size poly film for the roof, sides and ends of your greenhouse.
Do you accept returns/exchanges?
If for some reason you are not satisfied with your order, Conley’s will accept returns/exchanges within 30 days of the original purchase, as long as the product has not been used. Returns and exchanges are subject to a 25% restocking fee (25% of the original purchase price).
Do I need a building permit?
All of Conley’s greenhouse buildings that have engineering certification (per the International Building Code – IBC) will require building permits from the city that you plan to build in. However, our non-code structures (entire Cold Frame Series and the Cable Frame Fixed Roof Structure) may also require permitting, based on factors such as the city you plan to build in and the total size of the greenhouse. Building permit information and requirements for both code and non-code structures can be found by contacting the building department in your city. Conley’s offers engineering prints for coded designs for purchase, to coordinate building permits prior to ordering your greenhouse structure.
Will I be charged sales tax?
Sales tax is only charged to customers purchasing within the state of California. The sales tax rate is based on the city that the order is shipped to. Conley’s complies with California’s reduced Ag-Exempt current sales tax rate of 2.5%. To qualify for this sales tax rate, Conley’s will send a form to fill out (via email, fax or mail) that will need to be returned to us before the order is shipped.
How do I find prices on greenhouses, benches, etc?
Conley’s offers several different ways to provide customized pricing on our products. You have the option of calling an in-house sales representative toll free at (800) 377-8441, emailing us or by conveniently filling out and submitting this user-friendly digital quote request form.
MULTIPLE PAYMENT OPTIONS
Conley's offers customers a multitude of options to pay for an order. Depending on how the order is placed, we accept credit cards, cashiers checks, personal checks, cash and even financing.
Ordering & Payment Info
Call us at (800) 377-8441 with any questions.